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Customer Service Team Member (Physical Education Facility Attendant) - Casual

Posting Details

Position Information

Job Title Customer Service Team Member (Physical Education Facility Attendant) - Casual
About the University
It’s your time to shine!
Work where the world comes to create, discover and learn.

We are one of Canada’s top universities and leading research institutions. With more than 8,000 undergraduate and graduate students, two campuses (Lethbridge and Calgary), seven faculties and schools, and more than 2,500 employees, ULethbridge is Lethbridge’s second largest employer. Faculty and staff come together to contribute, each in their own way, to establishing ULethbridge as Canada’s destination university. In 2022, Lethbridge was recognized as one of Canada’s top small cities.
Position Details
Horns Recreation requires Customer Service Team Members. These positions are casual positions (approximately 10-18.75 hours per week).
Horns Recreation Staff are the vital link between our customers and the facilities. These positions require individuals to be outgoing, confident, analytical, and have excellent customer service skills. Successful candidates must have a drive to learn and have a complete understanding of Horns Recreation programs, services, and memberships.

The main duties and responsibilities of this position include: membership and locker sales program registrations, cash reconciliation, first responder to first aid situations, and other duties as required. The Customer Service Centre receives all non-specific inbound phone calls to campus – strong communication skills, the ability to think fast, and problem solve will serve you well. A high level of customer engagement is an absolute requirement of this position.

Manual duties include set up of events and light cleaning, including laundry.
Hiring Wage: $19.71 per hour

Hours of Work: Successful candidates must be flexible and able to work early mornings, evenings and weekends, shifts work between 5:15am and 12:30am
Start Date: We plan to hire 4-6 people in total with 2 starting in July and the remaining individuals starting mid-August, or once the right Team members have been hired, with the intent to have all staff ready to go for the start of the school year.
Position Qualifications
Aside from a winning personality and amazing people skills, the successful candidate must have valid certificates in;

- Standard First Aid (current within 2 years)
- CPR Level C (current within 1 year)
- AED Training (current within 1 year). 
Experience with program registration software is desirable. The successful candidate(s) will be required to provide a satisfactory Criminal Record Check (CRC).
Starting Salary Range (at 1.0 FTE) Hiring Range indicated in Position Details
Full Salary Range (at 1.0 FTE)
Campus Lethbridge
Employment Group AUPE
Position Category Other
Posting Detail Information

Open Date 05/15/2023
Close Date
Open Until Filled Yes
Desired Start Date
Position End Date (if temporary)
Special Instructions to Applicants
Employment Equity
The University of Lethbridge invites applications from all qualified candidates; however, in accordance with Canadian immigration requirements, Canadian citizens and permanent residents will be given preference.

The University of Lethbridge is committed to providing an inclusive and barrier-free work environment, including through all aspects of the hiring process. If you require support during the hiring process, please contact Human Resources at so that accommodations can be put in place to support you. All private information received in relation to your request for support will be kept confidential, only information required to facilitate the accommodation will be shared with the selection committee.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. How did you hear about this employment opportunity?
    • University of Lethbridge Website
    • Anderson Hall Bulletin Board
    • Newspaper
    • UACC
    • University Affairs
    • LinkedIn
    • Twitter
    • Professional Association Website
    • Other
  2. Do you have current Standard First Aid and CPR?
    • Yes
    • No
  3. Do you have an AED Certification?
    • Yes
    • No
  4. Are you willing to work early mornings (5:15 am), evenings (until 12:30am) and weekends? Yes, No, Other (Please explain).

    (Open Ended Question)

  5. How many years of customer service experience do you have? None, less than 1 year, 1 - 2 years, 2 or more years

    (Open Ended Question)

  6. What does excellent customer service mean to you?

    (Open Ended Question)

  7. What are your expectations for working with Horns Recreation?

    (Open Ended Question)

  8. What would you bring to Horns Recreation that would create a positive impact?

    (Open Ended Question)

Documents Needed To Apply

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents
  1. Additional Documents
  2. Summer & Fall 23 Class Schedules